At Kadosh On Beauty, we believe purchasing skincare should be a simple and enjoyable experience. We are committed to offering carefully selected Korean beauty products while providing exceptional customer service from the moment you place your order until it arrives at your door. Our focus is on quality, reliability, and customer satisfaction, giving you confidence every time you shop with us. Whether you're discovering Korean skincare for the first time or adding to your existing routine, we strive to make every purchase a positive experience.

No. Kadosh On Beauty does not sell counterfeit, replica, imitation or fake products. We are committed to offering genuine products sourced directly from the official brand owners. By working directly with the brands, we help ensure that every product you receive meets the manufacturer's quality standards. Our commitment to authenticity allows you to shop with confidence, knowing you are purchasing genuine Korean beauty products.

Absolutely. We understand that trust is important when shopping online. That's why we aim to provide secure payment options, transparent policies, reliable delivery, and responsive customer support. Every order is handled with care, and we're committed to making your shopping experience as smooth and enjoyable as possible from checkout to delivery.

Yes. Your privacy and security are important to us. Our website uses secure payment technology to help protect your personal and payment information during checkout. We do not store your payment card details, allowing you to shop with confidence knowing your information is handled securely.

Yes. Kadosh On Beauty currently delivers throughout South Africa using trusted courier partners. Whether you live in a major city or a smaller town, we work hard to ensure your order reaches you safely and as quickly as possible. Delivery times may vary depending on your location and courier availability.

Of course. If you have any questions about a product, your order, or our policies, our Customer Support team is happy to assist before you make a purchase. We believe that informed customers shop with greater confidence, and we're always happy to provide the information you need.

Products that are available to purchase on our website are generally in stock unless otherwise indicated. In the event that a product becomes unavailable after your order has been placed, we'll contact you as soon as possible to discuss the available options.

Yes. We aim to ensure that the images and descriptions on our website accurately represent the products we sell. However, manufacturers occasionally update product packaging or labels without prior notice. In such cases, you may receive the same genuine product in newer packaging while the formulation and quality remain unchanged.

Yes. Every order is carefully checked before it leaves our premises to help ensure you receive the correct products in excellent condition. We take great care when preparing orders to minimise errors and provide the best possible shopping experience.

Occasionally, some products may become temporarily unavailable due to high customer demand or supplier restocking schedules. We work closely with our brand partners to replenish stock as quickly as possible. If a product you want is unavailable, we recommend checking back regularly or contacting our Customer Support team for updates.

If you realise you've ordered the wrong item, please contact us as soon as possible. If your order has not yet been processed or fulfilled, we'll do our best to update your order. Once an order has been fulfilled or dispatched, changes can no longer be made and our Returns, Refunds, Damages & Exchanges Policy will apply.

Shopping with Kadosh On Beauty is simple. Browse our collection of Korean beauty products, select the items you'd like to purchase, add them to your cart, and proceed to checkout. Once your payment has been completed successfully, you'll receive an order confirmation by email. If you experience any difficulties during checkout, our Customer Support team will be happy to assist.

We offer a range of secure payment options to make shopping as convenient as possible. Customers can pay using major debit and credit cards, EFT, Apple Pay, Google Pay, and Payflex. All available payment methods are displayed securely during checkout, allowing you to choose the option that best suits your needs.

Yes. Protecting your personal and payment information is one of our priorities. Payments are processed through secure payment gateways that use encryption technology to help safeguard your information. We do not store your banking or card details, allowing you to complete your purchase with confidence.

Yes. As soon as your payment has been successfully processed, we'll send an order confirmation email to the email address you provided during checkout. This email confirms that we've received your order and have started preparing it for processing.

Yes. Orders may be cancelled provided they have not yet been processed or fulfilled. If you need to cancel your order, please contact our Customer Support team as soon as possible with your order number. Once an order has been fulfilled or dispatched, it can no longer be cancelled and will instead be subject to our Returns, Refunds, Damages & Exchanges Policy.

If you need to change your order, please contact us immediately after placing it. We'll do our best to assist if your order has not yet been processed or fulfilled. Unfortunately, once an order has been packed or dispatched, we are unable to make changes to the items ordered, delivery address, or shipping method.

A payment may fail for a number of reasons, including incorrect payment details, insufficient funds, or your bank declining the transaction. If this happens, you can simply try again or choose a different payment method. If the problem continues, we recommend contacting your bank or payment provider before reaching out to our Customer Support team for assistance.

Yes. You're welcome to place as many orders as you like. Please note that each order is processed separately. If you accidentally place multiple orders and would like assistance before they are processed, contact us as soon as possible and we'll do our best to help.

Yes. Once your order has been successfully placed, you'll receive documentation confirming your purchase. We recommend keeping your order confirmation and invoice for your records, especially if you need to contact us regarding your order or make a return enquiry where applicable.

Depending on the checkout options available on our website, you may be able to complete your purchase as a guest or create an account. Creating an account makes it easier to view your order history, manage your information, and enjoy a faster checkout experience on future purchases.

Yes. Kadosh On Beauty accepts Payflex as one of our payment options. Payflex allows you to split the cost of your purchase into smaller, more manageable payments, making it easier to shop for your favourite Korean beauty products. Simply select Payflex during checkout and follow the prompts to complete your purchase. All Payflex transactions are subject to Payflex's approval process and terms and conditions.

If you've entered the wrong email address, please contact our Customer Support team as soon as possible. If your order has not yet been completed, we'll update your information so you can receive important order updates, shipping notifications, and any communication relating to your purchase.

We aim to process all orders within 48 hours (Monday to Friday, excluding public holidays) after your payment has been successfully received and verified. Orders placed over weekends or public holidays will be processed on the next business day. During promotions or peak shopping periods, processing may take slightly longer, but we always work to dispatch your order as quickly as possible.

Once your order has been dispatched, standard delivery typically takes between 1 and 4 business days, depending on your location. While we work with trusted courier partners to ensure prompt delivery, delivery times are estimates and may occasionally vary due to factors outside our control.

Yes. We charge a flat shipping fee of R89 on standard orders delivered within South Africa. However, you'll enjoy free standard shipping on all qualifying orders over R999. Your shipping cost, if applicable, will be clearly displayed at checkout before you complete your purchase, so you'll always know exactly what you're paying.

Kadosh On Beauty currently delivers to addresses throughout South Africa. At this time, we do not offer international shipping. If this changes in the future, the information will be updated on our website.

We work with trusted courier partners to ensure your order is delivered safely and efficiently. The courier used may vary depending on your delivery location and the most suitable shipping option available at the time of dispatch.

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number. You can use this tracking number to monitor your parcel's journey directly through the courier's tracking system and stay informed about your delivery status.

Although most orders arrive within the estimated delivery timeframe, occasional delays can happen due to weather conditions, courier operational issues, public holidays, or other unforeseen circumstances. If your order appears to be delayed, please contact our Customer Support team and we'll gladly assist by following up with the courier on your behalf.

If you've entered the wrong delivery address, please contact us as soon as possible. If your order has not yet been processed or dispatched, we'll do our best to update your delivery details. Unfortunately, once your parcel has been handed over to the courier, we're unable to make changes to the delivery address.

If you're unavailable when the courier attempts delivery, they may contact you to arrange another delivery attempt or follow their standard delivery procedures. These procedures may vary depending on the courier handling your parcel.

If your parcel is returned because the delivery address was incorrect, delivery could not be completed after reasonable attempts, or the parcel was not collected where applicable, we'll contact you to arrange redelivery. Please note that additional shipping charges may apply before your order can be sent again.

At this time, Kadosh On Beauty operates as an online store and delivers orders directly to customers. Collection services are not currently available unless otherwise stated on our website.

If you believe your parcel has been lost in transit, please contact our Customer Support team as soon as possible. We'll investigate the matter with the courier and keep you informed throughout the process. Our goal is to resolve delivery issues as quickly and fairly as possible.

The delivery times displayed on our website are estimated timeframes provided to help you plan your purchase. While we always strive to deliver within these estimates, delays caused by couriers, weather, public holidays, or other circumstances beyond our reasonable control may occasionally occur.

As soon as your order leaves our warehouse, we'll send you a shipping confirmation email. This email will include your tracking information so you can monitor the progress of your delivery from dispatch through to arrival.

If your estimated delivery time has passed and you haven't received your order, please contact our Customer Support team with your order number. We'll investigate the delivery status with the courier and work with you to resolve the issue as quickly as possible.

We want you to shop with confidence at Kadosh On Beauty. Due to the hygienic nature of skincare, cosmetics, and personal care products, we can only accept returns of eligible items that are unopened, unused, and still in their original sealed packaging. To request a return, you must contact us within 48 hours of receiving your order so we can assess your request and provide further instructions.

To request a return, please email our Customer Support team at support@kadoshonbeauty.co.za within 48 hours of receiving your order. Include your order number, the reason for your return, and any relevant information that will help us process your request. Please do not send products back without first receiving return authorisation and instructions from our team.

Once your return request has been approved, the returned item must be received by Kadosh On Beauty within 14 calendar days from the date your return was approved. Returns received after this period may not qualify for a refund or replacement.

Returned products must be unopened, unused, and in their original sealed packaging. They must also be in the same condition in which they were received and accompanied by proof of purchase or your order number. Products that have been opened, used, damaged by the customer, or returned without their original packaging will not be eligible for a refund.

Unfortunately not. For hygiene and customer safety reasons, we cannot accept returns of products that have been opened, used, tested, or have had their protective seals broken. We encourage customers to carefully review product information before making a purchase, and we're always happy to answer any questions before you order.

Customers are responsible for the cost of returning eligible items unless the return is the result of an error on our part, such as receiving the wrong product or a product that arrived damaged or defective. In these situations, Kadosh On Beauty will arrange the appropriate solution at no additional cost to you.

Please inspect your order as soon as it is delivered. If you receive a product that is damaged, defective, leaking, incomplete, or incorrect, contact us within 48 hours of delivery. To help us resolve the issue quickly, please include your order number, a description of the problem, and clear photographs of both the product and its packaging.

Once your returned item has been received and inspected, we'll notify you of the outcome of your refund request. If approved, your refund will be processed to your original payment method within 5 to 7 business days. Depending on your bank or payment provider, it may take a little longer before the funds appear in your account.

Shipping fees are generally non-refundable, even if your return is approved. However, if the return is due to an error made by Kadosh On Beauty, such as receiving an incorrect or damaged product, we'll ensure the matter is resolved appropriately.

No. We do not offer direct product exchanges. If you'd like a different product, you may return an eligible unopened item in accordance with our Returns Policy and place a new order through our website once your return has been approved.

Yes. Orders may be cancelled provided they have not yet been processed or fulfilled. If you need to cancel your order, please contact us as soon as possible with your order number. Once an order has been fulfilled or dispatched, it can no longer be cancelled.

We'll keep you informed throughout the process by email. Once we've received and inspected your returned item, we'll notify you whether your refund has been approved or declined. If approved, we'll also let you know when your refund has been processed.

If your returned item does not meet the conditions outlined in our Returns Policy, such as being opened, used, damaged after delivery, or returned outside the required timeframes, we may be unable to approve your return or issue a refund. If this happens, we'll explain the reason and discuss the available options with you.

Skincare and cosmetic products are personal-use items. Once they have been opened or used, we can no longer guarantee their safety, quality, or hygiene for another customer. This policy helps protect all of our customers and ensures that every product sold by Kadosh On Beauty meets high standards of quality and safety.

If you have any questions about our Returns, Refunds, Damages & Exchanges Policy, our Customer Support team is here to help. Simply email support@kadoshonbeauty.co.za, and we'll be happy to assist you as quickly as possible.

Kadosh On Beauty is a South African online retailer specialising in premium Korean beauty products. Our mission is to make high-quality skincare more accessible by offering carefully selected products from trusted brands while providing a secure, reliable, and enjoyable shopping experience for every customer.

The word Kadosh means "holy" or "set apart." It reflects our desire to build a business founded on integrity, excellence, and purpose. We strive to be set apart through the way we serve our customers, the quality of the products we offer, and the values that guide our business.

Kadosh On Beauty was founded with the vision of making premium Korean beauty products more accessible to customers in South Africa. We wanted to create a destination where customers could shop with confidence, knowing they would receive genuine products, exceptional service, and a seamless online shopping experience. Every aspect of our business is driven by a commitment to quality, trust, and customer satisfaction.

Yes. Kadosh On Beauty is proudly based in South Africa and currently delivers nationwide. We are committed to serving customers across the country with reliable delivery, responsive customer support, and access to premium Korean beauty products, making it easier than ever to enjoy world-renowned skincare without shopping internationally.

The best way to stay informed about new product launches, restocks, exclusive offers, and company updates is by visiting our website regularly and following Kadosh On Beauty on our social media platforms. We look forward to sharing exciting news and helping you discover the latest additions to our growing collection of Korean beauty products.